Message from Council’s Chief Executive re Covid

With national restrictions in place for the next four weeks, I want to update you on the steps we are taking to provide vital services and ask for your support in keeping Croydon safe.

At this time, our absolute priority is to keep delivering those priority services on which residents – particularly our most vulnerable – depend, with the minimum of disruption.

As before, this will mean an organisational shift as we harness resources to meet our communities’ needs. We will have to pause doing some things and change the way we do others to keep everyone safe. Our Covid-19 webpages will be constantly updated with the latest information on all our services.

We are here for residents that need help or are experiencing hardship, working with our voluntary sector partners to get them the support they need. Information and advice is available on our webpages. Anyone needing urgent help as a result of Covid-19 can call our helpline 020 8604 7787, Monday – Friday 9am-4pm.

Clinically extremely vulnerable (CEV) residents

CEV residents must register with the government’s national shielding service here if they need:

·         support getting access to priority supermarket deliveries

·         someone to contact them about any local support that’s available

From this, we will be advised of anyone that needs help and support locally and make contact with them. Residents already registered for a priority supermarket delivery will keep this and do not need to register unless they need other support.

CEV residents that need urgent help from the council, or support in registering on the government website, should contact our Covid19 helpline on 020 8604 7787, Monday- Friday 9am-4pm or use our contact form

Support for businesses

The Government has announced a series of economic support measures to further support businesses, and we await confirmation of Croydon’s grant funding allocation. Business premises forced to close could receive grants of up to £3,000 a month under the Local Restrictions Support Grant and a new discretionary grant scheme will be available to local authorities. We will have all the updated information on our business support webpages as soon as it is available – in the meantime businesses can register their interest for support on our website.


Schools, colleges and universities remain open and we continue to work closely with them to help staff and pupils stay safe. Schools will keep parents and carers informed about any Covid-19 cases and let them know what they need to do. We’ve updated our guidance for parents and carers and you can find this here.

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