How to get a Sainsbury’s delivery slot if you are clinically extremely vulnerable


  1. If you’ve been told by your GP or hospital clinician that you are clinically extremely vulnerable, or you think you should have been, you must first register on the government’s website.  Contact Croydon Council or your GP practice if you need  help with this. It takes 3-5 days for the registration take effect.
  2. Set up an account with Sainsbury’s if you don’t already have one.  This must be in the exact name of the person registered as clinically extremely vulnerable.
  3. Log in to your Sainsbury’s account and try to book a slot.  You will be given an 0800 number (not the standard helpline).
  4. Call this number.  You will need the 9 digit number from your last order or your nectar card number & date-of-birth to identify yourself. This is an automatic process, you do not need to speak to anyone.
  5. You will get a text notification that contact has been made.
  6. Sainsbury’s will check your account against your entry on the government’s database.  If it matches, you should be able to make an order within 2 days. 

A similar process is available for other supermarkets

Local people struggling to access food can contact Croydon Council to arrange the delivery of a food parcel.

Local companies that can deliver food and other items are listed on this spreadsheet



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